Return & Exchange
At Velar, we are committed to providing you with high-quality products and an exceptional shopping experience. If you are not fully satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your satisfaction.
ELIGIBILITY FOR RETURNS & EXCHANGES
- Items must be returned within 30 days of the purchase date.
- Proof of purchase (receipt or order confirmation) is required.
- Items marked as Final Sale, Customized, or Clearance are not eligible for return or exchange.
HOW TO RETURN OR EXCHANGE AN ITEM
Step 1: Request a Return or Exchange
- Contact us at help@velarmaison.com or 01015915652 or on Instagram @velarmaison to initiate a return or exchange.
- Provide your order number, product details, and reason for return or exchange.
Step 2: Ship the Item
- Once your request is approved, we will provide you with return instructions.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure safe delivery.
Step 3: Processing Your Return or Exchange
- Once we receive your returned item, it will be inspected within 5-7 business days.
- If eligible, refunds will be issued to the original payment method within 7-10 business days.
- Exchanges will be processed and shipped as soon as the returned item is approved.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
ADDITIONAL NOTES
- Refunds do not include original shipping fees.
- If a return does not meet our policy guidelines, it may be sent back to the customer at their expense.
For any questions, reach out to us by filling the form below